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Service Technician

Field service technician job description

A Field Service technician specializes in troubleshooting, repairing, and installing things for their customers to keep them running smoothly. They often enter people’s homes or businesses when needed.

This Field Service Technician job description template is optimized for posting on job boards or online career pages and is easy to customize for your company.

Field Service Technician responsibilities include:

  • Provide customer service and support during field visits or dispatch
  • Manage all installation, repair, maintenance, and on-site testing tasks

Job summary

The goal is to drive service success to improve customer satisfaction, maximize customer retention, and increase profits.

Responsibility

  • Provide customer service and support during field visits or dispatch
  • Force workflow to schedule
  • Manage all installation, repair, maintenance, and on-site testing tasks
  • Diagnose errors or technical problems and determine the appropriate solution
  • Generate timely and detailed service reports
  • Documentation Process
  • Operate vehicles safely and use field automation systems
  • Follow all the company’s filed processes and procedures
  • Collaborate with engineering teams and share information across the organization
  • Understand customer requirements and make appropriate recommendations/briefs
  • Build positive relationships with customers

Requirements and skills

  • Proven field service experience
  • Ability to troubleshoot, test, repair, and maintain technical equipment
  • English level
  • Ability to work in flexible shifts and adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certificate

Frequently asked Questions

What does a Service Technician do?

Field Service technicians ensure customers have everything they need to get the job done. When it comes time to install, repair, or maintain equipment used in a production environment, they will update customers on any issues and progress.
Suites and responsibilities of a Service Technician

Field Service Technicians provide repair and maintenance tasks to customers and diagnose faults or technical problems during their visit. They then determine which solution will most effectively repair it with minimal equipment downtime.

What Makes a Good Service Technician?

The ideal Service Technician is meticulous and punctual. They strive to provide a great customer experience with quick arrivals, accurate diagnosis of problems, and quick repair times.

Service Technician

Who do Service Technicians work with?

Field Service Technicians work with a Field Service Representative, who often talks to customers about the initial issue they are asking about. The Representative then liaises with the Technician to ensure their services are managed.

In a tumultuous job environment, it’s hard to know which areas of employment can deliver real growth in the future. As more and more careers and positions become obsolete, you need to be confident that you’re investing your time in a job with potential.
Fortunately, field service technician jobs are among the most in-demand market. If that interests you, here are a few reasons you might want to consider a field service technician job.

1. You will never get bored

Doing the same thing day in and day out can make you tired and demoralized. This is not the case for a field service technician. Customer needs constantly fluctuate, so there is never a dull moment when you are working. Unpredictable from week to week, your schedule unfolds before your eyes throughout the day until you have to go home.

2. You benefit from quality interactions and constantly meet new people

Field service technicians spend most of their time in customer-facing work. They have the opportunity to see the people you are supporting and understand how you are helping them can be an enriching experience. When you get the job done right, you and the client can reap the benefits of genuinely positive interaction.

In a nutshell, the role of a field service technician is as much about working with people and solving problems as it is about technical knowledge.

3. You will always learn

Field service technicians must think clearly and multitask to succeed in their jobs. The best technicians excel by always thinking one step ahead in the game and being able to anticipate problems before they arise. There’s no idle time when you can always double-check the lines and find another solution to whatever trouble you’re having.

Your work is always challenging and dynamic because the answer to a problem may not always be obvious.

4. You will get paid to train

Speaking of training, many companies offer outright paid programs to get their technicians qualified for the job. You will receive on-the-job training that will give you all the technical skills needed to do the job from day one. By directly experiencing various situations during exercise, you will be able to absorb now what you have learned from the classroom and apply it to real-life situations.

5. You will have many opportunities for career development

Becoming a field service technician is just the first step in what can become a long and highly satisfying career. Because of the wide variety of jobs field technicians need to do, there are many opportunities for career development and further training. For example, you may find yourself in a mentoring role, or maybe management opportunities and other technical training will appeal to you. However, you can rest assured that if you are willing to put in the time and dedication, you will never have a hard time with this career path.

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